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Best Western Plus Kelowna Hotel & Suites Lobby

2402 Highway 97 North (Harvey Avenue)
Kelowna, BC

Spa Etiquette

Please Arrive Early

Arriving 10-15 minutes prior to your scheduled appointment allows time for you to relax and unwind before your treatment.

Please Be Mindful of Other Guests

Upon entering the spa, we request that you please silence cell phones and lower your voice so as not to disturb other guests. Small children are not recommended for this reason.

Spa Amenities

All Spa guests are invited to enjoy complimentary use of the Fitness Facility, Swimming Pool, Hot Tubs, and Steam Shower.

Cancellations & Late Arrival

We will be happy to reschedule or cancel your appointment with a minimum of 24 hours notice (for booked packages, we require 48 hours notice)
Please understand missed appointments will be charged the full cost of the service. If you arrive late we can offer you the remaining time on your treatment, so as not to interfere with the next guest’s treatment. All appointments are secured with a credit card or gift certificate when booking.

Gratuities & Taxes

Prices listed do not include GST.
Gratuities are at the discretion of the guest.

Gift Certificates

Gift certificates can be purchased in person, online or by phone for any service, package or dollar amount.

Purchase a gift certificate online.